DO YOU DELIVER IN NEW ZEALAND?
Yep, give us a call or use the online calculator and we’ll quote a firm price to get your item anywhere around this great brown land.
PLEASE NOTE: Some products are heavy and bulky. An additional delivery handling charge may be applicable if your order is large, or contains large items such as the larger orders or larger tables. Please advise us at checkout if you do not have a forklift on site or require help to unload. One of our friendly team will be in touch to discuss freight with you if need be. Sorry, no international delivery. Go find your own amazingly-priced, high-quality furniture retailer.
RETURNS & REFUNDS
Something not quite right with your recent order? Find out all you need to know about returns & refunds below.
• Please note: A 12.5% restocking fee applies to all goods returned due to change of mind.
Why do companies charge a restocking fee? The reason is simple: If you buy an item and then return it because it’s the wrong colour, doesn’t fit into your style or you ordered the wrong item, our warehouse & sales team will then spend extra time (and cost to us) to handle the return and restock the item.
INCORRECT ITEM / DAMAGED ON ARRIVAL
When your order arrives, take a look within 5 business days. If something’s damaged, faulty or missing — tell us within that window and we’ll get on it.
Before anything leaves our warehouse, it gets checked. Multiple times. We pack carefully and our team takes it seriously. But we’re not perfect, and occasionally something goes wrong in transit.
If that happens — just call us. We’re not going to make it difficult. We just need to hear about it while we can still do something about it.
Worth knowing:
- Claims after 5 business days may not be accepted
- All claims go through a quick internal review
Please call us on 09 271 5000 or email the branch — we’ll get it sorted..
CHANGE OF MIND
At Chairforce, we understand that after purchasing, you may realise the item doesn’t fit and you require a refund or exchange.
To be eligible for a refund or exchange:
• Please contact us within 14 days of receiving your item(s) by calling us 09 271 5000.
• We will need to send it back to us in the same condition it was delivered to you.
• Return delivery must be paid by the sender and will not be refunded by Chairforce.
• You will need to provide a proof of purchase.
• A 12.5% restocking fee applies to all goods returned due to change of mind.
Why do companies charge a restocking fee? The reason is simple: If you buy an item and then return it because it’s the wrong colour, doesn’t fit into your style or you ordered the wrong item, our warehouse & sales team will then spend extra time (and cost to us) to handle the return and restock the item.
For further information please read our Policies or give us a call us at 09 271 5000.
I HAVE MORE QUESTIONS?
Send an Email to : [email protected]
Or give us a call at 09 271 5000 and one of our friendly team members will help you.