FAQ

Yep, give us a call or use the online calculator and we’ll quote a firm price to get your item anywhere around this great brown land.

PLEASE NOTE: Some products are heavy and bulky. An additional delivery handling charge may be applicable if your order is large, or contains large items such as the larger orders or larger tables. Please advise us if you do not have a forklift on site or require help to unload. One of our friendly team will be in touch to discuss freight with you if need be.

Most cafe furniture shops buy from New Zealand based middlemen. We buy large quantities directly from carefully vetted factories.
Most cafe furniture shops price their products on ‘what the market will bear’. We price our products with a simple formula that allows us to stay in business and delight our customers.
Most cafe furniture shops have amazingly designed showrooms in high-rent areas. The Romans would be pleased with all the marble foyers. Frankly, our showrooms are pretty ugly. And although easy to get to, our showrooms are generally in the back streets.

Don’t you hate buying a chair or table and then being lied to about when it will be delivered? What a ludicrous waste of everyone’s time. Our aim is to have plenty of stock of everything at all times.

Yes, we have an Auckland branch carrying lots of stock. Our “showroom” is basic, but staffed with friendly, helpful people. Generally we can get your items out pretty quickly. Please note some NEW or popular items may not be available.

Of course, we would love to see you. Come into one of our showroom in Tamaki, Auckland. All products are on display to test and touch. If you like it then we will grab one out and even put it in the car.

Prices are calculated at checkout – you can view before you commit to buy or just give us a call and we can do it over the phone, that way you will get the best deal. Weekend deliveries are more expensive … we have to pay the delivery guys more to abandon their families. Confused? Just ask and we’ll give you a firm quote.

PLEASE NOTE: Some products are heavy and bulky. An additional delivery handling charge may be applicable if your order is large, or contains large items such as the larger orders or larger tables. Please advise us at checkout if you do not have a forklift on site or require help to unload. One of our friendly team will be in touch to discuss freight with you if need be.

Sorry, no international delivery.  Go find your own amazingly-priced, high-quality furniture retailer.

Once you place your order a confirmation email will be sent with your order details. Your order will be then forwarded to your closest branch where one of our friendly staff will contact you directly and arrange delivery.

PLEASE NOTE: Some products are heavy and bulky. An additional delivery handling charge may be applicable if your order is large, or contains large items such as the larger orders or larger tables. Please advise us at checkout if you do not have a forklift on site or require help to unload. One of our friendly team will be in touch to discuss freight with you if need be.

Sure, just discuss with the branch and they will be happy to help.

You can pay online, over the phone or in person in the showroom, with a credit card, paypal, by direct deposit and you can even hand over cold hard cash. We also accept cheques but we would need 5 days to clear. We can also email an invoice/receipt with all the bank details if that helps. Just call for more details.

We’ll try. As an annoying result of a wildly fluctuating New Zealand Dollar and raw material prices, Chairforce reserves the right to change prices at any time.

Yep, we just ask that you pay a 30% deposit and pick it up within 1 month.

If you wish to return your item(s) please call 09 271 5000.

Please check all items upon delivery.
If you need to return or exchange an item please contact us within 48 hours of receipt of goods.

**Please ensure the item is in original condition and has all its packaging.
Please note: a 20% restocking fee applies to all goods returned due to change of mind.
Delivery and return delivery charges still apply. You will also need to provide a proof of purchase.

Please call to arrange your return 09 271 5000
Returns will not be accepted into our warehouse unless you have already spoken to the branch to arrange a refund or exchange.
Once we receive the item back, your refund will be processed within 14 days.

Please read our Policies for more information

All our items are guaranteed for 12 months against faulty manufacturing but for (hopefully) obvious reasons we don’t offer warranties against misuse and abuse; and normal wear and tear. So, if a chair has an adjustable foot that doesn’t adjust, we’ll happily fix it or replace the entire item until you are deliriously satisfied. But if the same chair was thrown off a third storey balcony and smashed, then sadly we cannot help. We will offer sympathy however! If you are confused about this, please give us a call to clarify or read our policies.

Send an Email to : XxaddemailXx

or

Give us a call and one of our friendly team members will help you.

09 271 5000

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