FAQs

I’M SUSPICIOUS … WHY ARE YOU SO CHEAP?

Most cafe furniture shops buy from middlemen. We buy large quantities directly from carefully vetted factories.
Most cafe furniture shops price their products on ‘what the market will bear’. We price our products with a simple formula that allows us to stay in business and delight our customers.
Most cafe furniture shops have amazingly designed showrooms in high-rent areas. The Romans would be pleased with all the marble foyers. Frankly, our warehouse is pretty ugly.

IS IT IN STOCK?

Don’t you hate buying a chair or table and then being lied to about when it will be delivered? What a ludicrous waste of everyone’s time. Our aim is to have plenty of stock of everything at all times.

CAN I VIEW BEFORE PURCHASE?

Of course, we would love to see you. Visit our warehouse – if you like it then we will grab one out and even put it in your car.

CAN I PICK IT UP?

Yes, we carry lots of stock. Our warehouse is basic, but staffed with friendly, helpful people. Generally we can get your items out pretty quickly. Please note some NEW or popular items may not be available. Please call to check before you arrive.

WHAT’S YOUR DELIVERY CHARGE?

Prices are calculated at checkout – you can view before you commit to buy or just give us a call and we can do it over the phone, that way you will get the best deal. Weekend deliveries are more expensive … we have to pay the delivery guys more to abandon their families. Confused? Just ask and we’ll give you a firm quote.

INTERNATIONAL DELIVERY

Sorry delivery is within New Zealand only. Go find your own amazingly-priced, high-quality furniture retailer.

WHAT HAPPENS AFTER I PLACE MY ORDER ONLINE?

Once you place your order a confirmation email will be sent with your order details. Your order will be then forwarded to Chrissy in the Auckland branch where one of our friendly staff will contact you directly and arrange delivery.

CAN I CHANGE MY ORDER AFTER I’VE PLACED IT?

Sure, just call and we will be happy to help.

HOW DO I PAY?

At Chairforce we are doing our best to help save the earth and reduce the use of paper money. We strongly encourage payment online, over the phone or in person at the warehouse, with a credit card or by direct deposit (please call for bank details).

We also accept cheques but we would need 3 days to clear. We can also email an invoice/receipt with all the bank details if that helps. Just call for more details.

WILL MY PAYMENT DETAILS BE SECURE?

When purchasing online you can be assured that all your financial details are passed through a secure server, protected by the latest 128 bit SSL encryption technology. In short, yes they are….But, if you have any questions please call your local branch to discuss.

WILL YOU HOLD A PRICE FOR ME?

We’ll try. As an annoying result of a wildly fluctuating US Dollar and raw material prices, Chairforce reserves the right to change prices at any time.

CAN I RETURN AN ITEM?

We will happily take an item back if it is in original condition and has all its packaging (14 day limit applies). If it is damaged, then we’ll have to have a chat. Delivery and return delivery charges still apply. Please read our Policies for more information

WHAT WARRANTIES DO YOU HAVE ON YOUR LOVELY ITEMS?

All our items are guaranteed for 12 months against faulty manufacturing but for (hopefully) obvious reasons we don’t offer warranties against misuse and abuse; and normal wear and tear. So, if a chair has an adjustable foot that doesn’t adjust, we’ll happily fix it or replace the entire item until you are deliriously satisfied. But if the same chair was thrown off a third storey balcony and smashed, then sadly we cannot help. We will offer sympathy however! If you are confused about this, please give us a call to clarify or read our policies.

I HAVE MORE QUESTIONS?


give us a call 09 271 5000

OR

send an email to : sales@chairforce.co.nz